Purpose
AGI is committed to fulfilling all obligations as a responsible industry leader. The intent of this document is to clearly communicate the refund and cancellation policy before enrolment in our courses.
Procedure
1. AGI Responsibilities
- Treat all refund applications equally and fairly on a case by case basis.
- All decisions will take into account education disadvantage experienced by the student.
- AGI will have an appointed “review officer” to undertake reviews of decisions if required.
- Ensure that this policy and procedure document is available on the AGI website.
2. Initial Discussion - Pre Enrolment
- Prior to enrolment students will have access to the refund and cancellation policy so they can make informed decisions.
3. Withdrawal or Cancellation from a Course of Study
- A student who wishes to withdraw from a course must do so in writing. Student must include the following information:
- Students Name, Address and Contact details
- Course of study being undertaken
- Course delivery location
- Reasons for cancellation.
2. All cancellations must be emailed to admin@agi.edu.au
3. Students will be automatically cancelled from their current enrolment if:
a) do not commence their course on the scheduled commencement date and do not communicate with AGI or trainer within one month to request a deferral
b) do not have registered activity within the student learning platform for more than two months and do not communicate with AGI or trainer as requested.
4. No refund will be payable after cancellation.
4. Refunds for students who are eligible for Certificate 3 Guarantee funding (co-contribution fee)
- A student who wishes to withdraw from a course before commencement date providing at least 7 days’ notice, will have 100% of the co-contribution fees refunded
- A student who wishes to withdraw from a course before commencement date providing less than 7 days’ notice, will have 75% of the co-contribution fees refunded
- A student who wishes to withdraw from a course after commencement of study will not be eligible for a refund
- Students who are cancelled as per procedure 3.b (above) will not be eligible for a refund.
- Students applying for a refund must complete the cancellation/refund request form available from administration and email it to admin@agi.edu.au
5. Refunds for Students who are Fee for Service
- A student, who wishes to withdraw from a course before commencement date providing at least 7 days’ notice, will have 100% of the tuition fees refunded
- A student, who wishes to withdraw from a course before commencement date providing less than 7 days’ notice, will have 75% of the tuition fees refunded.
- A student who wishes to withdraw from a course after commencement of study will not be eligible for a refund.
- Students who are cancelled as per procedure 3.b (above) will not be eligible for a refund.
- All applications fees are non-refundable.
- Students applying for a refund must complete the cancellation/refund request form available from administration and email it to admin@agi.edu.au
6. Refund for services not provided
If AGI cancels a course, the following will apply:
- Full refund (course has not commenced) or
- Pro Rata (during the course)
7. Payment of Refunds
- Student refunds will be paid within 28 days of written notice of refund.
