Purpose

AGI is committed to fulfilling all obligations as a responsible industry leader. The intent of this document is to clearly communicate the refund and cancellation policy before enrolment in our courses.

Procedure

1.  AGI Responsibilities

2.  Initial Discussion -­ Pre Enrolment

3.  Withdrawal or Cancellation from a Course of Study

  1. A student who wishes to withdraw from a course must do so in writing. Student must include the following information:

     2. All cancellations must be emailed to admin@agi.edu.au

     3. Students will be automatically cancelled from their current enrolment if:

         a) do not commence their course on the scheduled commencement date and do not communicate with AGI or                 trainer within one month to request a deferral

         b) do not have registered activity within the student learning platform for more than two months and do not                       communicate with AGI or trainer as requested.

    4. No refund will be payable after cancellation.

 

4.  Refunds for students who are eligible for Certificate 3 Guarantee  funding (co-contribution fee)

5.  Refunds for Students who are Fee for Service

6. Refund for services not provided

If AGI cancels a course, the following will apply:

7. Payment of Refunds